Best Western Rock Hill

Everyone was friendly and professional. Check in was fast. Everything in the room looked new and up to date. The chair with ottoman was a great fit for larger travelers which did not feel like it was only built for small sized adults like I experience in other hotels. There was even a little table I used to enjoy my dinner with while sitting in the chair. The bed was comfy and the AC worked great. I absolutely loved the shower. There was instant hot water, great soap and shampoo, soft towels and extra strong water pressure like I have never felt before. Breakfast was hot and fresh. This was my best hotel stay ever.

The property is very well maintained with nice decor, the room was exceptionally comfortable and very clean, the staff gives great customer service.

The the overnight employee and the second shift employee . the first shift employ need more customer service training she came across as rude and dismissing to your concerns.

The staff was pleasant and the check in process was quick. The additional fees for the pet were reasonable.

Great place for the price only complaint was i got an email said they could accommodate a crib upon my stay just had to request at check in. At check in I asked for and they said they didn't have any so it was rough trying to sleep and keep child getting into a bunch of dangerous things like the mirror not all the way attached to wall good thing right there he could lift off wall. Other than that great!